Privacy Policy

Last updated: 2026-08-09

This Privacy Policy explains how Altapano ("we", "us", "our") collects, uses, discloses, and protects personal information when you visit or make a purchase from this website.

Information we collect

We collect the contact and order information you provide — name, email, shipping address, and phone number when provided — along with order and support history. Stripe collects and processes payment details; Altapano does not see or store your full card number. We use a necessary cart cookie so items remain in your cart, plus analytics and advertising cookies described below.

How we use your information

We use information to process payment, fulfill and ship orders, send transactional messages, provide support, prevent fraud, comply with legal obligations, and improve the storefront. If we send marketing messages in the future, they will include a way to unsubscribe.

Cookies and tracking

Necessary cookies support the cart, checkout, and fraud prevention. Google Analytics and Meta Pixel are also loaded on every visit to help us understand traffic and measure advertising performance. Email us at hello@altapano.com to ask questions about this collection.

Your California privacy rights (CCPA/CPRA)

California residents may have rights to know, access, correct, or delete personal information, and to opt out of the sale or sharing of personal information. We do not sell personal information for money. Some advertising measurement (Meta Pixel) may be considered “sharing” under California law; email us to opt out of that sharing or to submit another privacy request. We will verify requests and will not discriminate against you for exercising a privacy right.

Data sharing

We share information with service providers needed to run the store, including Stripe, our Chaos commerce infrastructure, hosting providers, customer-support tools, and shipping or fulfillment partners. Information is also sent to Google Analytics and Meta, as described above. We may disclose information when required by law or in connection with a business transfer.

Data retention

We retain order information for as long as needed to fulfill your order, comply with tax and accounting obligations, and resolve any disputes. You can request deletion of other personal information at any time by contacting us, subject to what we're legally required to keep.

Security and children's privacy

We use reasonable administrative and technical safeguards, but no online service can promise absolute security. This storefront is intended for adults and is not directed to children under 13. If you believe a child has provided personal information, contact us so we can review it.

Contact us

Questions about this Privacy Policy or your personal information? Email us at hello@altapano.com.

11006 Main St, Suite 221, El Monte, CA 91731